Privacy Policy
Privacy Policy
This privacy statement discloses the privacy and security practices for the
Dallas Light Bulb website.
Questions regarding this statement should be directed to:
Our corporate office/call center is located in Dallas Texas.
Email: sales@DallasLightBulb.com
Telephone: 972-241-2852
Information Collection and Use
Dallas Light Bulb is the owner and operator of the Dallas Light Bulb website and the sole owner of the information collected on this site. The company will not share, sell, or rent this information to others in ways not disclosed in this statement. Dallas Light Bulb collects information from visitors at several places on the website. Information is collected when a visitor places an order, becomes a newsletter member, enters a contest, participates in a survey, and contacts us for customer service.
Place an Order
Dallas Light Bulb requests information from a customer in the checkout area when that customer places an order for merchandise sold through the website. During checkout, the customer must provide a valid credit card number and shipping and billing address information. Dallas Light Bulb then seeks approval of the customer’s credit card. Customer credit card information remains secure with Dallas Light Bulb.
Become a Member
Visitors to the Dallas Light Bulb website are offered the opportunity to become members. To become a member, a visitor must provide contact information including name, street address, email address, etc. Your membership information becomes part of your personal account and can expedite future transactions by such means as storing billing and shipping addresses.
When providing membership information visitors are given the option of receiving information such as emailed newsletters and special product offers from Dallas Light Bulb. Selecting to receive information and offers from Dallas Light Bulb indicates that a member would like to occasionally receive email messages and special offers that our company believes will be welcomed.
The personal information visitors provide to become members and during checkout is stored in a personal account area. Members can add or change information by entering the email address used to become a member and the password created at that time. Members also have the ability to add new billing or shipping information when placing an order. A member also has the option to opt-out from receiving information such as email newsletters and special product offers from Dallas Light Bulb.
Participate in a Survey
On occasion, Dallas Light Bulb will undertake a survey in search of ways to better serve our customers. Survey participation is voluntary; visitors decide whether or not to provide us with the information we are seeking. The information requested may include contact information such as name and address, and demographic information such as age and sex. Survey information will only be used to improve the experience of customers visiting the Dallas Light Bulb website.
Contact for Customer Service
Dallas Light Bulb provides the email address sales@DallasLightBulb.com to allow visitors to contact us directly with any questions or comments. It is our policy to make every effort to reply within 24 hours. The information you provide in an email to sales@DallasLightBulb.com is used to prepare a satisfying response to your question or comment. We do not use the email address or other information provided for promotional purposes. We use the comments and suggestions of visitors to improve the experience of all visitors. We will sometimes review and discard certain information, but we may keep comments to refer to for future improvements.
Security
Dallas Light Bulb takes every precaution to protect your sensitive information, both online and offline. Our site is protected with a 256-bit SSL encryption to ensure that our systems are fully protected and employing the most advanced technology for safety. We want visitors to the Dallas Light Bulb website to feel secure in the knowledge that they are safely providing sensitive information. To give our visitors such assurance we feel that we must “go the extra mile” to earn that trust. We never transmit your credit card information to any outside party. Customer credit card information remains secure with Dallas Light Bulb. To deny unwanted access to sensitive information provided by visitors to our website we use the latest encryption technology to protect your personal data, including your credit card information to assure that every transaction you make at Dallas Light Bulb will be safe. Our company including Dallas Light Bulb does not "host" nor does it have any access whatsoever to any customer payment information. All of that data is secured and encrypted by a 2nd party online payment processor.
Within our company access to customers' personal information is given by degrees according to an individual employee’s need to know. Only a couple of people within the company are granted such access and they can only access limited information using special passwords. Security and privacy practices are communicated to all employees. Any violation of the company’s security and privacy practices by an employee is grounds for immediate dismissal and potential prosecution.
Setting Cookies on Browsers
Dallas Light Bulb may set and access cookies on a visitor’s computer so that the visitor can take full advantage of the web site’s features and conveniences. Cookies allow us to customize the content seen, fulfill requests for products and services, and contact those who have expressed an interest in getting email newsletters and information on special product offerings. We keep track of visitors by using cookies set on the visitors’ browsers. If a visitor sets a browser to reject cookies, usage of our site will be limited. For example, every order will require a visitor to fully fill out all the information needed to fulfill an order, whereas information stored in cookies can automatically provide basic and repetitive information such as a billing address.
Performance Tracking with Log Files
Dallas Light Bulb uses log files to track the performance of the website. The IP addresses within the log files are not tied to our visitors’ personally identifiable information.
Legal Disclaimer
It is the policy of Dallas Light Bulb to protect the information provided to us by our visitors from all outside parties; both public and private. However, if required by law, or court order, or in the sincere belief that such action is necessary in order to be in compliance with our legal obligations, Dallas Light Bulb may disclose such information as is necessary to comply with a legal process served on our company and the company’s web site.
Notification of Privacy Policy Changes
Any change to the privacy policy of Dallas Light Bulb will be posted on the Privacy Policy page. The company will make every effort to post such changes immediately upon their taking effect. Dallas Light Bulb pledges to keep visitors aware of the information being collected, how it gets used, and under what circumstances it might be disclosed. Personally, identifiable information will only be used in the manner stated at the time it was collected. If Dallas Light Bulb ever decides to use personally identifiable information in a manner different from that stated at the time it was disclosed, the company will take reasonable measures to obtain email consent. Visitors will have the opportunity to reject the use of information in a different manner. In such a case the information will only be used in accordance with the privacy policy in effect when the information was provided by the visitor.